Customer Support FAQs
We are here to help you, guide you and answer your questions. You can always visit us or call us, but here are a few quick answers to common questions our customers have.
What is Journey Bank’s routing number?
Journey Bank’s routing number is 031305936.
How do I order checks?
To order checks, click here. If you have any further questions, please contact customer support.
How do I get online banking access?
a. If you are a business, you’ll need to complete a Business Online Banking Enrollment form in one of our branches.
b. If you are not a business, you can enroll here, or stop by one of our branches to enroll. The enrollment will not be complete until a bank representative calls you at the phone number we have on file.
b. If you are not a business, you can enroll here, or stop by one of our branches to enroll. The enrollment will not be complete until a bank representative calls you at the phone number we have on file.
Can I deposit a check using my phone?
Yes, personal checks can be deposited using a smart phone.
• Ensure that you have an online banking account and have downloaded our mobile app; follow the steps listed within the mobile app to deposit your check(s).
Businesses can apply to have a scanner set up at their location to scan checks. For more information, call Business Solutions at 570-387-3274.
• Ensure that you have an online banking account and have downloaded our mobile app; follow the steps listed within the mobile app to deposit your check(s).
Businesses can apply to have a scanner set up at their location to scan checks. For more information, call Business Solutions at 570-387-3274.
Who is eligible for Mobile Check Deposit?
Mobile Deposit service is subject to eligibility.
•You must have a Journey Bank checking or savings account that has been open at least 30 days.
•The number of NSFs (insufficient funds) incurred in the past three months on your account cannot exceed six.
•You must be enrolled in Online Banking and download the bank’s free Mobile Banking app.
•Currently Mobile Check Deposit is only available to customers with retail accounts.
What if I don’t recognize a charge on my account?
a. Was it with a check? Contact the bank during banking hours at 570-784-1660 or 570-546-2211.
b. Was it with an ACH (electronic transaction done with your account number and routing number)? You’ll see “AC” in the description if it was. Come to a branch during business banking hours to sign a form for us.
c. Was it with a debit card (do you see “POS” or “CKCD DB” in the description)? If so, block your card immediately by calling the number on the back of the card.
b. Was it with an ACH (electronic transaction done with your account number and routing number)? You’ll see “AC” in the description if it was. Come to a branch during business banking hours to sign a form for us.
c. Was it with a debit card (do you see “POS” or “CKCD DB” in the description)? If so, block your card immediately by calling the number on the back of the card.
Is Journey Bank open right now?
See our Locations Page for bank hours.
How do I find my account balance when the bank is closed?
Enroll in personal online banking-link coming soon
Call our 24 hours a day/7 days a week phone system at 800.454.6504. If this is your first time calling, the PIN is the last 4 digits of the primary account holder’s social security number. You will need to enter your alternate access ID, which is your birthday, followed by the last four digits of your social security number, in the format MMDDYYYYXXXX.
Call our 24 hours a day/7 days a week phone system at 800.454.6504. If this is your first time calling, the PIN is the last 4 digits of the primary account holder’s social security number. You will need to enter your alternate access ID, which is your birthday, followed by the last four digits of your social security number, in the format MMDDYYYYXXXX.
How do I open an account*?
Stop by a branch or call ahead to make sure that someone will be available to assist you when you stop by.
Bring:
a. Your government-issued ID
b. If you are a business, bring documents such as Articles of Incorporation, By-Laws, LLC documents, EIN letter, etc.
Call the bank if you are unsure which documents you will need.
Journey Bank does not currently have online account opening.
*Certain accounts may have a required opening amount.
Bring:
a. Your government-issued ID
b. If you are a business, bring documents such as Articles of Incorporation, By-Laws, LLC documents, EIN letter, etc.
Call the bank if you are unsure which documents you will need.
Journey Bank does not currently have online account opening.
*Certain accounts may have a required opening amount.
How do I get my employer to directly deposit my paycheck into my Journey Bank account?
Provide your employer with our routing number (031305936) and your account number.
I just got a text about my debit card. Is it valid?
It may be. Our debit card processor monitors your transactions and assigns a ‘fraud score’ to each one. If the fraud score is high for any reason (for example, it is out of character for you, it is overseas, there are multiple transactions one after another at the same merchant, etc.), they may text or call you to make sure it was you.
The text will ask you if you authorized the transaction. If you recognize it, you can respond “Yes.” Your card will be unblocked.
If you respond “No,” the bank will call you during business banking hours to discuss ordering you another card and helping you with any necessary dispute. If you are unsure about a text, contact the bank. Do not provide your information to anyone if you are unsure.
The text will ask you if you authorized the transaction. If you recognize it, you can respond “Yes.” Your card will be unblocked.
If you respond “No,” the bank will call you during business banking hours to discuss ordering you another card and helping you with any necessary dispute. If you are unsure about a text, contact the bank. Do not provide your information to anyone if you are unsure.
